The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.

Key Responsibilities

A. Operations & Compliance

• Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.

• Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.

• Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.

B. Team Leadership & Training

• Manage outlet staffing needs including hiring, rostering, and performance development.

• Conduct on-the-job training and coaching to uphold service and product standards.

• Foster a positive and professional team culture to drive motivation and accountability.

C. Product, Service & Customer Experience

• Maintain consistent food and beverage quality aligned with brand standards.

• Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.

• Address and resolve service issues to ensure customer satisfaction and loyalty.

D. Financial & Inventory Management

• Take full accountability for outlet P&L, operating costs, and budget adherence.

• Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.

• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

• Proven leadership experience in F&B or hospitality operations.

• Strong people management and communication skills.

• Solid understanding of food safety and hygiene practices.

• Financial acumen with ability to manage costs and interpret P&L reports.

• Service-oriented with a passion for delivering great customer experiences.

• Familiar with POS systems and basic operational software tools.

About PPP Coffee

PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with over 10 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices.

Established in 2009, PPP Coffee is also one of the first to launch a first-of-its-kind open-concept roastery housed in an Art Deco shophouse in the Jalan Besar precincts of Singapore. In 2019, we rebranded ourselves and established the PPP Coffee store at Funan.