Client Account Management Executive

Main Responsibilities

Managing client account such as  but not limited to:

• Serve as the primary contact, strengthening and maintaining client relationships
• Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs
• Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty
• Accounts’ planning and development; performance tracking and measurements
• Monitor service standards and manage quality sales performance from pre- to post-sales
• Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress
• Sales sign up verification (welcome and verification call)
• Sales Completion/recovery
• Customer Retention
• Customer Service
• Weekly and monthly reports
• Manage the sales administration function, sales performance reporting, streamlining processes and system wherever possible, and advising management on maximising business relationships
• On-going product training and project updates fulfilment

• Experience in relevant field (eg call centre / telemarkting) would be preferred
• Time management
• Good Spoken & Written Communication 

Dedicated to delivering results, Redwoods Advance provides a platform for companies who wish to engage in Personal Selling or Sales Promotion activities.

As a specialized face-to-face marketing organization with a proven track record, we provide the strategy techniques and the fulfilment to enable our clients to create nationwide awareness and assist them to take their products/services directly to their chosen customers.