Role Profile

The purpose of the role is to install, service, and repair the Division’s products and follow up on post-installation activities.

Key Responsibilities:

• Provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems (e.g. network, server storage, Windows OS, video content analytics)
• Attend to service requests from customers promptly and professionally
• Act as single point of contact for all customer enquiries
• Liaise with relevant parties and users on the repairs and adjustments of cameras
• Carry out on-site equipment installation, testing and commissioning as required
• Liaise with principals or suppliers for spare parts
• Work with principals, suppliers, system engineers to resolve technical issues
• Conduct product demonstration to customers
• Candidate will be scheduled for on-call support rotation
• Other duties as assigned
• Comply with the company’s Safe work procedures at all times

Competence (Knowledge, Skills and Abilities):

• Skills in trouble shooting technical problems related to the company’s products
• Skills in relating to and servicing the end-users with a win-win mind set

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Advantageous to possess Class 3/2B license
• Strong commitment to meeting customer’s SLA

Education & Experience:

• Minimum Higher NITEC in Security Systems Integration or a Diploma in Electrical, Electronics and Computer Engineering
• 2 years’ experience in a similar environment

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

O'Connor’s is passionate about delivering mission-critical solutions. With a cross-disciplinary team of experts and latest technologies, we deliver communications, security surveillance, scientific & medical and software solutions. Our solutions can connect our clients to the world, empower their businesses and even improve lives.