Permanent
5-10 Years Experience
On-siteWhat You Will Own
Commercial Results
• Translate the brand's retail direction into a clear boutique plan with sales, client and operational targets
• Read performance data closely, spot where the next growth will come from, and act on it
• Report on trading, operations and market insights to regional leadership, with practical recommendations
• Contribute to regional and head office projects, bringing a ground-level view of the market
The Boutique
• Set and hold the standard for service, visual presentation and daily execution
• Keep stock control, security and compliance tight and in line with company procedures
• Make sure the boutique runs smoothly so the team can focus on clients Clients
• Grow a loyal client base through personal relationships, private appointments, events and after-sales care
• Drive new client acquisition while deepening engagement with existing collectors
• Treat the CRM as a business tool, ensuring client data is complete, accurate and used to generate opportunities
• Act as the face of the brand in the boutique and across the wider luxury community
People
• Hire, onboard and grow a team of client advisors, setting clear goals and coaching them to reach them
• Build a culture where people share knowledge, support each other and take pride in client service
• Identify future leaders and plan for succession within the boutique
| Posted By: | Kelvin Goh Kai Wen |
| Contact: | +6596998816 |
| Email: | kelvin.goh@hrnetone.com |
|
R25129168 https://about.hrnetone.com/kelvin.goh |
What You Will Bring
• 8 years or more in luxury retail, hospitality or another high-touch client environment, with people management experience
• A track record of leading teams to strong commercial results in a luxury or premium setting
• Deep understanding of clienteling and long-term relationship building with high-value clients
• Solid operational discipline across inventory, processes and store standards
• A coaching leadership style that develops people, not just manages them
• Confidence engaging and influencing everyone from new joiners to senior stakeholders
• Sharp analytical thinking and a practical, solutions-focused approach
• Working knowledge of CRM systems, Microsoft Office and retail reporting tools
• Energy and composure in a fast-moving environment
• Fluent English
Founded in 1992, HRnetOne is a recognized and much sought after brand in the Asia Pacific human capital management industry. Adding value in every stage of the talent acquisition cycle, HRnetOne provides an end-to-end solution that ranges from the various aspects of talent acquisition, talent retention and talent management and development.
At HRnetOne, we believe in working alongside our clients in an enduring partnership towards successful closure. We listen, connect and identify the best solution for our clients. HRnetOne's success is attributable to a dedicated team of professional consultants committed to providing the highest level of service standards. Drawn from a broad spectrum of industries, our consultants possess the right combination of business, consultancy and search expertise.
With 500 consultants and more than 300 partners, HRnetOne has operations in 12 citities across Asia Pacific – Singapore, Kuala Lumpur, HongKong, Taipei, Tokyo, Shanghai, Bangkok, Beijing, Seoul, Guangzhou, Jakarta and Shenzhen.
