Role Purpose

The Senior Manager, Facilities & Property Management is responsible for the strategic planning, operations and maintenance of the company’s properties and building assets. Leading outsourced service teams and working closely with tenants and internal stakeholders, the incumbent will ensure facilities are safe, compliant, reliable and cost-efficient, while supporting an excellent experience for tenants, customers and guests.

Key Responsibilities

1. Strategic facilities leadership: Develop and implement annual facilities strategies, including CAPEX and OPEX budgets. Lead long-term asset management planning for buildings, M&E systems and facilities, and drive sustainability and energy-saving initiatives across the portfolio.
2. Operations and maintenance: Oversee the daily operations and maintenance of mall and office facilities. Manage preventive and corrective maintenance programmes for ACMV, electrical, plumbing and sanitary, fire protection, lifts and escalators, and Building Management Systems. Ensure building systems operate reliably and efficiently, with minimal downtime, and conduct regular inspections to identify and implement performance improvements.
3. Contractor and service provider management: Manage outsourced providers, including cleaning, security, pest control, landscaping and maintenance contractors. Monitor service standards, KPIs and SLA compliance; review maintenance schedules, quotations, contracts and completed works; and ensure contractors meet workplace safety and statutory requirements.
4. Tenant management and operational support: Coordinate tenant fit-outs, reinstatements and operational requirements in line with building guidelines and authority regulations. Respond promptly to tenant feedback and maintenance requests, and work with tenants and internal stakeholders to minimise disruption during maintenance and upgrading works. Support tenant engagement and operational coordination.
5. Compliance, safety and risk management: Ensure compliance with applicable statutory and authority requirements, including those of BCA, SCDF, MOM and NEA. Support workplace safety initiatives, emergency preparedness and fire safety management. Conduct audits, inspections and risk assessments; lead incident investigations and reporting; and ensure corrective actions are implemented.
6. Budget, asset enhancement and sustainability: Control operating costs against approved budgets, monitor utility consumption and advance energy-efficiency initiatives. Support Green Mark certification, ESG programmes and asset enhancement initiatives. Recommend continuous improvements to optimise operational performance and the lifecycle management of building assets.

Requirements

1. Degree in Facilities Management, Building Services, Mechanical or Electrical Engineering, or an equivalent discipline.
2. At least 8 years of facilities or property management experience, including a minimum of 3 years at Senior Manager level.
3. Experience managing retail malls, offices, mixed-use developments or hotels is preferred.
4. WSQ Advanced Certificate in Facilities Management, Registered Facilities Manager qualification or relevant PMET certification is an advantage.
5. Strong knowledge of Singapore statutory regulations and building compliance requirements.
6. Proven people-management, budgeting and vendor-negotiation skills, with the ability to lead outsourced teams and drive service performance.
7. Strong operational, communication and stakeholder-management capabilities, with a practical approach to resolving issues and improving facilities performance.
8. Willingness to work evenings and weekends when required for events, operational needs or emergencies.