The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

Key Responsibilities

 A. Operations & Compliance

• Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.

• Ensure compliance with SFA food safety, hygiene and workplace health regulations.

• Support the execution of brand-aligned campaigns, events and outlet activations.

B. Team Leadership & Culture

• Manage staffing requirements: including recruitment, scheduling and team performance development.

• Conduct regular on-the-job training and coaching to uphold service and product standards.

• Build a positive and accountable team culture that reflects PPP Coffee’s values.

C. Product, Service & Guest Experience

• Maintain quality control of all food and beverage offerings in line with brand expectations.

• Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee New Bahru outlet.

• Address and manage service recovery to ensure customer satisfaction and build loyalty.

D. Financial & Inventory Management

• Be accountable for the outlet’s P&L performance and cost controls.

• Manage inventory ordering, receiving, and stock accuracy, ensuring minimal wastage.

• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

• Prior experience in managing an F&B outlet or hospitality team.

• Strong leadership, communication, and problem-solving skills.

• Solid understanding of food safety and hygiene practices.

• Proficiency in POS systems and basic operational software.

• Financial acumen with ability to manage costs and interpret P&L reports.

• A service-first mindset with passion for specialty coffee and guest engagement.