The Management Trainee is responsible for two key areas: delivering hands-on customer service (including order taking, menu recommendations, and cashier duties) and providing operational support. This includes supervising floor staff, assigning work stations, resolving immediate work-related problems, and ensuring the shift operates efficiently.

MAIN DUTIES & RESPONSIBILITY

1. Customer Experience & Sales

• Welcome every guest warmly and ensure they have a consistently pleasant dining experience.
• Proactively upsell promotional items and share expert knowledge of the menu.
• Conduct proactive quality checks at tables, quickly and kindly resolve any issues that may arise.

2. Operational Supervision & Flow

• Collaborate with the team to ensure smooth service flow and uphold good quality service standards.
• Execute all day-to-day pre-opening and closing activities efficiently according to SOPs.
• Assist the Store Manager to ensure smooth daily outlet operations.

3. Team Development & Standards

• Train and guide new colleagues on the company’s SOPs and service expectations.
• Professionalism: Maintain punctuality and consistently adhere to proper uniform and grooming standards.

4. Outlet Maintenance & Support

• Maintain day-to-day outlet cleanliness, perform general housekeeping, and assist with equipment maintenance.
• Assist with essential duties like dishwashing as required to support the overall team effort

Additional Benefits:

• Performance Incentive Bonus
• Birthday Voucher
• Annual Increment
• Paid Medical
• Staff Discounts
• Staff Meal Provided
• Uniform Provided
• Good Career Progression